We are committed to providing our players with an enjoyable gaming experience and continuously strive to minimize technical issues while maintaining a high standard of gameplay. As with any mobile app or online service, occasional technical challenges may arise that are beyond our immediate control. When such issues occur, we actively investigate and work to resolve them as quickly as possible.

To contact us:

• Go to Settings in the game, select Support, then Contact Us.
• Submit a request.
• Or send an email directly to [email protected].

If you choose to send us an email, please include your user ID and also specific details (such as platform, time, and the action performed), and we will do our best to address this matter. Without it, it will be difficult or impossible to check what happened and assist you.