For the best playing experience, ensure you have a strong and reliable network connection.

Full Wi-Fi bars or mobile data coverage alone may not always provide a solid connection, especially if local networks are busy or if you're playing in a moving vehicle or underground.

We recommend playing over Wi-Fi with a good internet service provider, or at least a stable 3G/4G/5G connection with a reliable carrier.

If your connection isn’t the problem, try these steps:

• Switch between mobile data and Wi-Fi
• Turn Airplane mode on and off
• Ensure you are playing the latest version of the game
• Close any apps running in the background
• Clear your cache (just the cache, not game data)
• Restart your device