To reach our Customer Experience team, please follow these instructions:
- Access the in-game settings and select Support.
- Explore our collection of articles that might address your concerns.
- If the articles don't provide the solution you need, click on "Contact Us" at the screen's bottom.
- Share a comprehensive description of the problem, along with screenshots, and then click "OK."
If you are not able to send a screenshot via the app, you can contact us via email at [email protected]. Please remember to send us your Player ID so we can easily identify your email.
If your support request is closed and you believe we haven't responded, here are a few things you should try first:
- Review your ticket - we may have merged them.
- Check your game if you have contacted our Customer Experience team using different channels (Email, Website, In-Game messaging).
- We usually respond to your in-game message, so please check for the previous conversation.
- Check your Email's Spam folder for any responses from us, you may have missed.
Your patience and understanding are much appreciated.