If you’re experiencing issues with your purchase, try the following steps :

If You’ve Made Purchases Before

Use a strong internet connection – make sure you're on a stable Wi-Fi or LTE network.

Restart the game – close and reopen the app, then wait a minute after all events and features have finished loading.

Check for App Store or Google Play errors – look for any notifications or alerts related to billing

If the issue continues, please contact our Customer Experience team with as many details as possible so we can assist you promptly.

Check your payment information – ensure your billing details are correct.\

If you see an error, cancel the transaction and try again.

Verify your payment method – make sure your App Store or Google Play account supports your chosen payment option.

If the problem persists, contact App Store or Google Play support for more help.